Built Future Banking UX Design for the Largest Bank in Sri Lanka
1. Remodeled the online banking user interface, both the web and mobile responsive design with a mobile-first design approach.
2. Designed digital banking app that works seamlessly across all mobile devices.
3. Redesigned the corporate internet banking interface, both the web and mobile responsive design giving the bank’s non- individual customers, a renewed digital banking experience.
Conservatism and strict regulatory restrictions had made the banking dashboard, website and app too cumbersome to use. The client was looking to reinvent the banking experience for its customers.
Reviews on Google were helpful in discovering how customers used the online banking services and what were some of the real-time banking “pain points” that they experienced. This research took us back to the drawing board.
We devised 5 key principles around which our design revolved.
• Conversational UI
• One-click access