Overview

Travel and hospitality industry lives in customer-centric environment, so reinvention or rebuilding and innovation is a continuous process for sustainable growth. Wavelabs helps organizations to craft a future ready, adaptive strategy:

  • To adopt new evolving technologies
  • To drive seamless transition to technology modernization and new ecosystems
  • To embrace transformations at enterprise, business and industry levels

Challenges

RevPAR and Customized Packages

Due to fierce competition and changing customer needs, hoteliers are struggling to improve RevPAR.

Post-Pandemic Digital Revolution

Post pandemic travel and hospitality industry needs more than digitization of operations.

Bleisure Travellers’ Satisfaction

Business traveller requires revamped customer journey to combine business and leisure trips.

Modern Data Stack Adoption

Travel and hospitality organizations require transformation from storage level to adopt modern data stack.

Monolithic Architectures

Systems on monolithic architectures hindering adoption of digital, big data and AI capabilities.

Managing Increased Transaction Data

Decentralized systems are not able to manage increased transaction data with new customer touchpoints.

Who we serve

At Wavelabs, we enable winning new customers and increasing repeated customers. We help travel and hospitality organizations such as Airlines, Rail, Cruise Lines, Hotels & Resorts, Online Aggregators, Travel Agencies, etc. to build digital infrastructure, gain technology leverage and adopt business agility.

What we serve

User Interface and Customer Experience Designs for improved interactive and engagement

Design new solutions for changing customer and industry needs

Design staff workflows and business processes

AI and Data powered web applications, mobile apps, management systems/platforms

Platforms, systems and tech stack modernization for open APIs integration and business acceleration

Property Management Systems, Central Reservation Systems migration to cloud, cloud native or multi-cloud native strategies, enabling cloud-based data transmission

CI/CD pipeline setup, Containerzation and container management, server monitoring and log management

Customer Experience Assurance across all touchpoints and end-to-end journey

Customer Relationship Management transformation with Salesforce; Omnichannel relationship experience, 360-degree customer view and marketing automation.

Robotic Process Automation for operations, price comparisons, staff scheduling, complaint management, bills and settlement, etc.

Data Engineering

We help travel and hospitality organizations leverage Data Engineering for the following:

  • Seamless data collection from data sources – websites, reservation systems, OTAs, distribution systems, metasearch engines and other platforms
  • Centralized data warehouse for customer data deduplication
  • Setup cloud data environment for accuracy of guest and customer data.
  • Effective data management of Booking, Property Procurement, Guest/Traveller, and Physical Systems.

Big Data

We help travel and hospitality organizations leverage Big Data for the following:

  • Predictive & smarter maintenance of flights, cruises, trains, buses, etc.
  • Safer travel with telemetry data, traffic control information, real-time weather forecasts, etc.
  • Data-driven guest and revenue managements
  • Unveil travel and booking patterns, inbound search volume, real-time demand and macro demand, etc.
  • Identify takeout and dinning ordering patterns, data-informed menu, minimize food wastage, staff performance, loyalty programs, etc.

Data Science

We help travel and hospitality organizations leverage Data Science for the following:

  • Recommendation engines for deals, destinations, etc.
  • Dynamic pricing automation for flight fares and hotel prices
  • Intelligent disruption management, route optimization, fuel efficiency automation, automated crew schedules, etc.
  • Alerting and Monitoring Systems

Business Intelligence

We help travel and hospitality organizations leverage Business Intelligence for the following:

  • Competitor and market intelligence
  • Customer classification and distribution channels intelligence
  • Property intelligence – occupancy and revenue
  • Attribute-Based Selling (ABS) insights

Machine Learning

We help travel and hospitality organizations leverage Machine Learning for the following:

  • Algorithms to facilitate situational awareness for airlines, rail and ground passenger transportation services.
  • Detecting unexpected relationships across customer journey in travel and hospitality

Deep Learning

We help travel and hospitality organizations leverage Deep Learning for the following:

  • Digital onboarding in flights, trains, buses, etc.
  • Facial recognition check-ins at hotels
  • Fraud detection – stolen/fake identity, fake agencies or hotels and insider fraud, etc.

NLP

We help travel and hospitality organizations leverage Natural Processing Language for the following:

  • Curating personalized tour/travel packages with budget, destination, etc.
  • Improving maintenance and repair processes with NLP systems to comprehend complex manuals and information
  • Language translation during travel

Computer Vision

We help travel and hospitality organizations leverage Computer Vision for the following:

  • Video surveillance at restaurants, bars, hotels, airports, etc.
  • Identifying and alerting of bags or packages unattended for long duration.
  • Vision intelligence to recognize VIPs, staff reallocation, implement restrictions and protocols for safety.

Chatbots

We help travel and hospitality organizations leverage Chatbots for the following:

  • Customer support throughout booking journey
  • Chatbots for upselling and cross selling, arrivals and departures, and other recommendations
  • Personalized digital travel assistants throughout the travel
  • Two sided chatbots for OTAs – connecting traveler and hotel/restaurant
  • Voice assistants to adjust AC and on/off lights within room, order food or room service, etc.

IoT delivers improved engagement and smart operations at hotels, and collection of big data of flights, cruises, buses etc.

Blockchain to help tokenizing hotel reservations and flight tickets – selling in secondary markets as NFTickets.

AR/VR immersive experience gives virtual tour of their stay and activities at hotels and resorts.

Digital Twin brings together IoT asset data from flights, trains, buses, etc with other data from distributed systems for real-time insights.

5G enables hotels &resorts to transform in-room and cross facility services

5G with edge computing delivers enhanced personalization throughout the guest experience

Augmented reality with 5G delivers amazing guest entertainment experiences

5G, FWA and Private Wireless Network powers hospitality industry with network efficiencies to deliver smart room facilities and richer guest experience

User Interface and Customer Experience Designs for improved interactive and engagement

Design new solutions for changing customer and industry needs

Design staff workflows and business processes

AI and Data powered web applications, mobile apps, management systems/platforms

Platforms, systems and tech stack modernization for open APIs integration and business acceleration

Property Management Systems, Central Reservation Systems migration to cloud, cloud native or multi-cloud native strategies, enabling cloud-based data transmission

CI/CD pipeline setup, Containerzation and container management, server monitoring and log management

Customer Experience Assurance across all touchpoints and end-to-end journey

Customer Relationship Management transformation with Salesforce; Omnichannel relationship experience, 360-degree customer view and marketing automation.

Robotic Process Automation for operations, price comparisons, staff scheduling, complaint management, bills and settlement, etc.

Data Engineering

We help travel and hospitality organizations leverage Data Engineering for the following:

  • Seamless data collection from data sources – websites, reservation systems, OTAs, distribution systems, metasearch engines and other platforms
  • Centralized data warehouse for customer data deduplication
  • Setup cloud data environment for accuracy of guest and customer data.
  • Effective data management of Booking, Property Procurement, Guest/Traveller, and Physical Systems.

Big Data

We help travel and hospitality organizations leverage Big Data for the following:

  • Predictive & smarter maintenance of flights, cruises, trains, buses, etc.
  • Safer travel with telemetry data, traffic control information, real-time weather forecasts, etc.
  • Data-driven guest and revenue managements
  • Unveil travel and booking patterns, inbound search volume, real-time demand and macro demand, etc.
  • Identify takeout and dinning ordering patterns, data-informed menu, minimize food wastage, staff performance, loyalty programs, etc.

Data Science

We help travel and hospitality organizations leverage Data Science for the following:

  • Recommendation engines for deals, destinations, etc.
  • Dynamic pricing automation for flight fares and hotel prices
  • Intelligent disruption management, route optimization, fuel efficiency automation, automated crew schedules, etc.
  • Alerting and Monitoring Systems

Business Intelligence

We help travel and hospitality organizations leverage Business Intelligence for the following:

  • Competitor and market intelligence
  • Customer classification and distribution channels intelligence
  • Property intelligence – occupancy and revenue
  • Attribute-Based Selling (ABS) insights

Machine Learning

We help travel and hospitality organizations leverage Machine Learning for the following:

  • Algorithms to facilitate situational awareness for airlines, rail and ground passenger transportation services.
  • Detecting unexpected relationships across customer journey in travel and hospitality

Deep Learning

We help travel and hospitality organizations leverage Deep Learning for the following:

  • Digital onboarding in flights, trains, buses, etc.
  • Facial recognition check-ins at hotels
  • Fraud detection – stolen/fake identity, fake agencies or hotels and insider fraud, etc.

NLP

We help travel and hospitality organizations leverage Natural Processing Language for the following:

  • Curating personalized tour/travel packages with budget, destination, etc.
  • Improving maintenance and repair processes with NLP systems to comprehend complex manuals and information
  • Language translation during travel

Computer Vision

We help travel and hospitality organizations leverage Computer Vision for the following:

  • Video surveillance at restaurants, bars, hotels, airports, etc.
  • Identifying and alerting of bags or packages unattended for long duration.
  • Vision intelligence to recognize VIPs, staff reallocation, implement restrictions and protocols for safety.

Chatbots

We help travel and hospitality organizations leverage Chatbots for the following:

  • Customer support throughout booking journey
  • Chatbots for upselling and cross selling, arrivals and departures, and other recommendations
  • Personalized digital travel assistants throughout the travel
  • Two sided chatbots for OTAs – connecting traveler and hotel/restaurant
  • Voice assistants to adjust AC and on/off lights within room, order food or room service, etc.

IoT delivers improved engagement and smart operations at hotels, and collection of big data of flights, cruises, buses etc.

Blockchain to help tokenizing hotel reservations and flight tickets – selling in secondary markets as NFTickets.

AR/VR immersive experience gives virtual tour of their stay and activities at hotels and resorts.

Digital Twin brings together IoT asset data from flights, trains, buses, etc with other data from distributed systems for real-time insights.

5G enables hotels &resorts to transform in-room and cross facility services

5G with edge computing delivers enhanced personalization throughout the guest experience

Augmented reality with 5G delivers amazing guest entertainment experiences

5G, FWA and Private Wireless Network powers hospitality industry with network efficiencies to deliver smart room facilities and richer guest experience

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