Travel and hospitality industry lives in customer-centric environment, so reinvention or rebuilding and innovation is a continuous process for sustainable growth. Wavelabs helps organizations to craft a future ready, adaptive strategy:
To adopt new evolving technologies
To drive seamless transition to technology modernization and new ecosystems
To embrace transformations at enterprise, business and industry levels
Augmented analytics quickly derive insights from modern, sophisticated data of flights, hotels, customers, aggregrators, etc.
AI is used at all levels for capabilities such as biometric authentication, intelligent automation, customer journey personalization, etc.
AR, VR Embedded Travel Experience
AR/VR presents value propositions and deliver interactive, immersive experiences to customer-traveler.
Who we serve
At Wavelabs, we enable winning new customers and increasing repeated customers. We help travel and hospitality organizations such as Airlines, Rail, Cruise Lines, Hotels & Resorts, Online Aggregators, Travel Agencies, etc. to build digital infrastructure, gain technology leverage and adopt business agility.
Aviation and Airlines
Helping Aviation and Airlines Industry to Transform Flight & Fleet Management, and Adopt Personalization and Digital Supply Chain.
We serve the following segments of Airlines:
International Airlines, National Airlines and Regional Airlines
Full-Service Carriers, Low-Cost Carriers, Charter and Cargo Airlines
Aircraft Manufacturing Companies
Airport Management Companies
Powering Rail Transporation with Improved Asset Utilization, Operations, Productivity and Safety.
We serve the following segments of Rail Transportation:
Train services – Monorail, Light Rail, Metro, Commuter Trains, Regional and Intercity Trains, and High-Speed Trains
Operations and System Maintenance Companies
Digital Solutions Companies
Helping Cruise and Ferry Companies Transform Crew and Property Operations, Passenger Experience, Shoreline Communications, etc.
We serve the following segments of Cruise Lines:
All Inclusive Cruises, Luxury Cruises, Budget Cruises, and Low Budget Cruises
Ocean Cruises, River Cruises, Food & Wine Cruises, Luxury Cruises and Adventure Cruises
Hotels & Resorts
Helping Large Hotel Chains, Boutique Hotels and Resorts to Improve RevPAR and Guest Accommodation Experience
We serve the following segments of Hotel Industry:
Large International Hotel Chains
Resorts and Recreational Stay
Inns, All-Suites and Boutique Hotels
Online Travel Aggregrators
Helping OTAs Embed Digital, Data and AI Efficiencies into their Platforms to Deliver Value-Added and Customized Services
We serve the following segments of OTA:
Accommodation and Stay Aggregators
Flight, Bus and Rail Ticket Booking Aggregators
Trip and Tour Planning Aggregators
Helping Travel Agencies Transform Online Booking Engines, Ticketing and Reservation Systems and Passenger Service
We serve the following segments of Travel Agencies:
Travel Agency Software Providers
Full-Service Travel Agencies
Business and Destination Travel Agencies
Restuarants and Online Food
Helping to Adopt Intelligent Operations in Inventory, Waiting Queues, Kitchen Maintenance, Table Turnover, Food Ordering, etc.
We serve the following segments of Restaurants and Online Food:
Online Restaurant Aggregators
Large Restaurant Chains
Takeaways and Fast-Food Restaurants
Dinning and Bars
What we serve
User Interface and Customer Experience Designs for improved interactive and engagement
Design new solutions for changing customer and industry needs
Design staff workflows and business processes
AI and Data powered web applications, mobile apps, management systems/platforms
Platforms, systems and tech stack modernization for open APIs integration and business acceleration
Property Management Systems, Central Reservation Systems migration to cloud, cloud native or multi-cloud native strategies, enabling cloud-based data transmission
CI/CD pipeline setup, Containerzation and container management, server monitoring and log management
Customer Experience Assurance across all touchpoints and end-to-end journey
Customer Relationship Management transformation with Salesforce; Omnichannel relationship experience, 360-degree customer view and marketing automation.
Robotic Process Automation for operations, price comparisons, staff scheduling, complaint management, bills and settlement, etc.
We help travel and hospitality organizations leverage Data Engineering for the following:
Seamless data collection from data sources – websites, reservation systems, OTAs, distribution systems, metasearch engines and other platforms
Centralized data warehouse for customer data deduplication
Setup cloud data environment for accuracy of guest and customer data.
Effective data management of Booking, Property Procurement, Guest/Traveller, and Physical Systems.
We help travel and hospitality organizations leverage Big Data for the following:
Predictive & smarter maintenance of flights, cruises, trains, buses, etc.
Safer travel with telemetry data, traffic control information, real-time weather forecasts, etc.
Data-driven guest and revenue managements
Unveil travel and booking patterns, inbound search volume, real-time demand and macro demand, etc.
Identify takeout and dinning ordering patterns, data-informed menu, minimize food wastage, staff performance, loyalty programs, etc.
We help travel and hospitality organizations leverage Data Science for the following:
Recommendation engines for deals, destinations, etc.
Dynamic pricing automation for flight fares and hotel prices