RevPAR and Customized Packages
Due to fierce competition and changing customer needs, hoteliers are struggling to improve RevPAR.
Travel and Hospitality
Rapidly Adapt to Technological Innovations and Be Ahead of Disrupting Customer Behaviors
Become data-driven and AI enabled to take proactive strides to enrich every step of customer experience in the evolving digital landscape.
Overview
Travel and hospitality industry lives in customer-centric environment, so reinvention or rebuilding and innovation is a continuous process for sustainable growth. Wavelabs helps organizations to craft a future ready, adaptive strategy:
- To adopt new evolving technologies
- To drive seamless transition to technology modernization and new ecosystems
- To embrace transformations at enterprise, business and industry levels
Market trends
5G-Enabled Smart Hotels
5G-enabled smart hotels provides robust 5G network connected terminals for extraordinary guest experiences.
Augmented Analytics
Augmented analytics quickly derive insights from modern, sophisticated data of flights, hotels, customers, aggregrators, etc.
AI Omnipresence
AI is used at all levels for capabilities such as biometric authentication, intelligent automation, customer journey personalization, etc.
AR, VR Embedded Travel Experience
AR/VR presents value propositions and deliver interactive, immersive experiences to customer-traveler.
Challenges
Who we serve
At Wavelabs, we enable winning new customers and increasing repeated customers. We help travel and hospitality organizations such as Airlines, Rail, Cruise Lines, Hotels & Resorts, Online Aggregators, Travel Agencies, etc. to build digital infrastructure, gain technology leverage and adopt business agility.
Aviation and Airlines
Helping Aviation and Airlines Industry to Transform Flight & Fleet Management, and Adopt Personalization and Digital Supply Chain.
We serve the following segments of Airlines:
- International Airlines, National Airlines and Regional Airlines
- Full-Service Carriers, Low-Cost Carriers, Charter and Cargo Airlines
- Aircraft Manufacturing Companies
- Airport Management Companies
Rail Transportation
Powering Rail Transporation with Improved Asset Utilization, Operations, Productivity and Safety.
We serve the following segments of Rail Transportation:
- Train services – Monorail, Light Rail, Metro, Commuter Trains, Regional and Intercity Trains, and High-Speed Trains
- Operations and System Maintenance Companies
- Digital Solutions Companies
Cruise Lines
Helping Cruise and Ferry Companies Transform Crew and Property Operations, Passenger Experience, Shoreline Communications, etc.
We serve the following segments of Cruise Lines:
- All Inclusive Cruises, Luxury Cruises, Budget Cruises, and Low Budget Cruises
- Ocean Cruises, River Cruises, Food & Wine Cruises, Luxury Cruises and Adventure Cruises
Hotels & Resorts
Helping Large Hotel Chains, Boutique Hotels and Resorts to Improve RevPAR and Guest Accommodation Experience
We serve the following segments of Hotel Industry:
- Large International Hotel Chains
- Resorts and Recreational Stay
- Inns, All-Suites and Boutique Hotels
Online Travel Aggregrators
Helping OTAs Embed Digital, Data and AI Efficiencies into their Platforms to Deliver Value-Added and Customized Services
We serve the following segments of OTA:
- Accommodation and Stay Aggregators
- Flight, Bus and Rail Ticket Booking Aggregators
- Trip and Tour Planning Aggregators
Travel Agencies
Helping Travel Agencies Transform Online Booking Engines, Ticketing and Reservation Systems and Passenger Service
We serve the following segments of Travel Agencies:
- Travel Agency Software Providers
- Full-Service Travel Agencies
- Business and Destination Travel Agencies
Restuarants and Online Food
Helping to Adopt Intelligent Operations in Inventory, Waiting Queues, Kitchen Maintenance, Table Turnover, Food Ordering, etc.
We serve the following segments of Restaurants and Online Food:
- Online Restaurant Aggregators
- Large Restaurant Chains
- Takeaways and Fast-Food Restaurants
- Dinning and Bars
What we serve
User Interface and Customer Experience Designs for improved interactive and engagement
Design new solutions for changing customer and industry needs
Design staff workflows and business processes
AI and Data powered web applications, mobile apps, management systems/platforms
Platforms, systems and tech stack modernization for open APIs integration and business acceleration
Property Management Systems, Central Reservation Systems migration to cloud, cloud native or multi-cloud native strategies, enabling cloud-based data transmission
CI/CD pipeline setup, Containerzation and container management, server monitoring and log management
Customer Experience Assurance across all touchpoints and end-to-end journey
Customer Relationship Management transformation with Salesforce; Omnichannel relationship experience, 360-degree customer view and marketing automation.
Robotic Process Automation for operations, price comparisons, staff scheduling, complaint management, bills and settlement, etc.
Data Engineering
We help travel and hospitality organizations leverage Data Engineering for the following:
- Seamless data collection from data sources – websites, reservation systems, OTAs, distribution systems, metasearch engines and other platforms
- Centralized data warehouse for customer data deduplication
- Setup cloud data environment for accuracy of guest and customer data.
- Effective data management of Booking, Property Procurement, Guest/Traveller, and Physical Systems.
Big Data
We help travel and hospitality organizations leverage Big Data for the following:
- Predictive & smarter maintenance of flights, cruises, trains, buses, etc.
- Safer travel with telemetry data, traffic control information, real-time weather forecasts, etc.
- Data-driven guest and revenue managements
- Unveil travel and booking patterns, inbound search volume, real-time demand and macro demand, etc.
- Identify takeout and dinning ordering patterns, data-informed menu, minimize food wastage, staff performance, loyalty programs, etc.
Data Science
We help travel and hospitality organizations leverage Data Science for the following:
- Recommendation engines for deals, destinations, etc.
- Dynamic pricing automation for flight fares and hotel prices
- Intelligent disruption management, route optimization, fuel efficiency automation, automated crew schedules, etc.
- Alerting and Monitoring Systems
Business Intelligence
We help travel and hospitality organizations leverage Business Intelligence for the following:
- Competitor and market intelligence
- Customer classification and distribution channels intelligence
- Property intelligence – occupancy and revenue
- Attribute-Based Selling (ABS) insights
Machine Learning
We help travel and hospitality organizations leverage Machine Learning for the following:
- Algorithms to facilitate situational awareness for airlines, rail and ground passenger transportation services.
- Detecting unexpected relationships across customer journey in travel and hospitality
Deep Learning
We help travel and hospitality organizations leverage Deep Learning for the following:
- Digital onboarding in flights, trains, buses, etc.
- Facial recognition check-ins at hotels
- Fraud detection – stolen/fake identity, fake agencies or hotels and insider fraud, etc.
NLP
We help travel and hospitality organizations leverage Natural Processing Language for the following:
- Curating personalized tour/travel packages with budget, destination, etc.
- Improving maintenance and repair processes with NLP systems to comprehend complex manuals and information
- Language translation during travel
Computer Vision
We help travel and hospitality organizations leverage Computer Vision for the following:
- Video surveillance at restaurants, bars, hotels, airports, etc.
- Identifying and alerting of bags or packages unattended for long duration.
- Vision intelligence to recognize VIPs, staff reallocation, implement restrictions and protocols for safety.
Chatbots
We help travel and hospitality organizations leverage Chatbots for the following:
- Customer support throughout booking journey
- Chatbots for upselling and cross selling, arrivals and departures, and other recommendations
- Personalized digital travel assistants throughout the travel
- Two sided chatbots for OTAs – connecting traveler and hotel/restaurant
- Voice assistants to adjust AC and on/off lights within room, order food or room service, etc.
IoT delivers improved engagement and smart operations at hotels, and collection of big data of flights, cruises, buses etc.
Blockchain to help tokenizing hotel reservations and flight tickets – selling in secondary markets as NFTickets.
AR/VR immersive experience gives virtual tour of their stay and activities at hotels and resorts.
Digital Twin brings together IoT asset data from flights, trains, buses, etc with other data from distributed systems for real-time insights.
5G enables hotels &resorts to transform in-room and cross facility services
5G with edge computing delivers enhanced personalization throughout the guest experience
Augmented reality with 5G delivers amazing guest entertainment experiences
5G, FWA and Private Wireless Network powers hospitality industry with network efficiencies to deliver smart room facilities and richer guest experience
What we serve
User Interface and Customer Experience Designs for improved interactive and engagement
Design new solutions for changing customer and industry needs
Design staff workflows and business processes
AI and Data powered web applications, mobile apps, management systems/platforms
Platforms, systems and tech stack modernization for open APIs integration and business acceleration
Property Management Systems, Central Reservation Systems migration to cloud, cloud native or multi-cloud native strategies, enabling cloud-based data transmission
CI/CD pipeline setup, Containerzation and container management, server monitoring and log management
Customer Experience Assurance across all touchpoints and end-to-end journey
Customer Relationship Management transformation with Salesforce; Omnichannel relationship experience, 360-degree customer view and marketing automation.
Robotic Process Automation for operations, price comparisons, staff scheduling, complaint management, bills and settlement, etc.
Data Engineering
We help travel and hospitality organizations leverage Data Engineering for the following:
- Seamless data collection from data sources – websites, reservation systems, OTAs, distribution systems, metasearch engines and other platforms
- Centralized data warehouse for customer data deduplication
- Setup cloud data environment for accuracy of guest and customer data.
- Effective data management of Booking, Property Procurement, Guest/Traveller, and Physical Systems.
Big Data
We help travel and hospitality organizations leverage Big Data for the following:
- Predictive & smarter maintenance of flights, cruises, trains, buses, etc.
- Safer travel with telemetry data, traffic control information, real-time weather forecasts, etc.
- Data-driven guest and revenue managements
- Unveil travel and booking patterns, inbound search volume, real-time demand and macro demand, etc.
- Identify takeout and dinning ordering patterns, data-informed menu, minimize food wastage, staff performance, loyalty programs, etc.
Data Science
We help travel and hospitality organizations leverage Data Science for the following:
- Recommendation engines for deals, destinations, etc.
- Dynamic pricing automation for flight fares and hotel prices
- Intelligent disruption management, route optimization, fuel efficiency automation, automated crew schedules, etc.
- Alerting and Monitoring Systems
Business Intelligence
We help travel and hospitality organizations leverage Business Intelligence for the following:
- Competitor and market intelligence
- Customer classification and distribution channels intelligence
- Property intelligence – occupancy and revenue
- Attribute-Based Selling (ABS) insights
Machine Learning
We help travel and hospitality organizations leverage Machine Learning for the following:
- Algorithms to facilitate situational awareness for airlines, rail and ground passenger transportation services.
- Detecting unexpected relationships across customer journey in travel and hospitality
Deep Learning
We help travel and hospitality organizations leverage Deep Learning for the following:
- Digital onboarding in flights, trains, buses, etc.
- Facial recognition check-ins at hotels
- Fraud detection – stolen/fake identity, fake agencies or hotels and insider fraud, etc.
NLP
We help travel and hospitality organizations leverage Natural Processing Language for the following:
- Curating personalized tour/travel packages with budget, destination, etc.
- Improving maintenance and repair processes with NLP systems to comprehend complex manuals and information
- Language translation during travel
Computer Vision
We help travel and hospitality organizations leverage Computer Vision for the following:
- Video surveillance at restaurants, bars, hotels, airports, etc.
- Identifying and alerting of bags or packages unattended for long duration.
- Vision intelligence to recognize VIPs, staff reallocation, implement restrictions and protocols for safety.
Chatbots
We help travel and hospitality organizations leverage Chatbots for the following:
- Customer support throughout booking journey
- Chatbots for upselling and cross selling, arrivals and departures, and other recommendations
- Personalized digital travel assistants throughout the travel
- Two sided chatbots for OTAs – connecting traveler and hotel/restaurant
- Voice assistants to adjust AC and on/off lights within room, order food or room service, etc.
IoT delivers improved engagement and smart operations at hotels, and collection of big data of flights, cruises, buses etc.
Blockchain to help tokenizing hotel reservations and flight tickets – selling in secondary markets as NFTickets.
AR/VR immersive experience gives virtual tour of their stay and activities at hotels and resorts.
Digital Twin brings together IoT asset data from flights, trains, buses, etc with other data from distributed systems for real-time insights.
5G enables hotels &resorts to transform in-room and cross facility services
5G with edge computing delivers enhanced personalization throughout the guest experience
Augmented reality with 5G delivers amazing guest entertainment experiences
5G, FWA and Private Wireless Network powers hospitality industry with network efficiencies to deliver smart room facilities and richer guest experience
